Call recording

Updated: May 31, 2026

Overview

The Calling API can record the audio of business-initiated calls (BIC) and user-initiated calls (UIC) you make through the WhatsApp Business Cloud API. When you opt a call into recording, both participants hear a short legally required announcement before the recording begins. After the call ends, you receive a webhook with a media ID you can use to download the finished recording.

Recording is opt-in on a per-call basis — you decide at the time you initiate or accept each call whether it should be recorded.

Recording and call transcription are independent features. You can enable either one on its own, both together, or neither. They are configured and priced separately, each has its own request object, and each delivers its result in its own webhook event. Enabling recording does not produce a transcript, and enabling transcription does not produce an audio recording. See Using recording with transcription for what changes when you enable both on the same call.

Prerequisites

Before you record a call, make sure:

Your business phone number has Calling API enabled.
Your app is subscribed to the calls webhook field.
You have obtained an open conversation or call permission from the WhatsApp user (for business-initiated calls).

Enable recording on a business-initiated call

Add a recording object to your business-initiated call request body:

POST /<PHONE_NUMBER_ID>/calls  
{  
  "messaging_product": "whatsapp",  
  "to": "14085551234",  
  "recipient": "US.13491208655302741918",  
  "action": "connect",  
  "session": {  
    "sdp_type": "offer",  
    "sdp": "<<RFC 8866 SDP>>"  
  },  
  "recording": {  
    "status": "ENABLED",  
    "purpose": "quality assurance",  
    "announcement_language": "en_US"  
  }  
}

Usernames and business-scoped user IDs: The recipient field lets you identify the WhatsApp user by their BSUID instead of, or in addition to, their phone number in to. For details, see Business-scoped user IDs.

Enable recording on a user-initiated call

Add the same recording object when you accept an incoming call:

POST /<PHONE_NUMBER_ID>/calls  
{  
  "messaging_product": "whatsapp",  
  "call_id": "wacid.ABGGFjFVU2AfAgo6V",  
  "action": "accept",  
  "session": {  
    "sdp_type": "answer",  
    "sdp": "<<RFC 8866 SDP>>"  
  },  
  "recording": {  
    "status": "ENABLED",  
    "purpose": "quality assurance",  
    "announcement_language": "en_US"  
  }  
}

To accept an incoming call without recording it, either omit the recording field entirely or send it with "status": "DISABLED".

Before any audio is recorded, the Calling API mixes a spoken announcement into both your business and the WhatsApp user audio streams. The announcement is generated from the purpose string you provide and the announcement_language you select, for example:

"The audio of this call will be recorded for the following purpose: <your purpose string>."

The recording starts only after the announcement has finished playing. A participant who does not consent can decline by terminating the call before or during the announcement.

The purpose field is mandatory whenever status is ENABLED. Calls submitted with recording enabled but without a purpose are rejected with a request error.

`recording` object reference

Field	Type	Required	Description
`status`	String	Yes	`ENABLED` to record the call, `DISABLED` to explicitly opt out.
`purpose`	String	Yes, when `status` is `ENABLED`	The purpose of the recording, spoken to both participants as part of the announcement. Maximum 250 characters. Provide the text in the language you specified in `announcement_language`.
`announcement_language`	String	Yes, when `status` is `ENABLED`	Locale code for the language of the spoken announcement, for example `en_US` or `es`. See Supported announcement languages.

Supported announcement languages

The following announcement_language values have a localized announcement. The Calling API speaks the matching phrase, followed by your purpose string, to both participants before recording begins.

Language	`announcement_language`	Recording announcement
English	`en` (also `en_US`, `en_AU`, `en_CA`, `en_GB`, `en_IN`, `en_NZ`)	The audio of this call will be recorded for the following purpose:
Dutch	`nl`	De audio van dit gesprek wordt voor het volgende doeleinde opgenomen:
French	`fr`	L'audio de cet appel sera enregistré aux fins suivantes :
German	`de`	Dieser Anruf wird zu folgenden Zwecken aufgezeichnet:
Hindi	`hi`	इस कॉल के ऑडियो को इस उद्देश्य के लिए रिकॉर्ड किया जाएगा:
Italian	`it`	L'audio di questa chiamata verrà registrato per il seguente scopo:
Kannada	`kn`	ಈ ಕರೆಯ ಆಡಿಯೊವನ್ನು ಈ ಕೆಳಗಿನ ಉದ್ದೇಶಕ್ಕಾಗಿ ರೆಕಾರ್ಡ್ ಮಾಡಲಾಗುತ್ತದೆ:
Portuguese (Brazil)	`pt`	O áudio desta ligação será gravado para a seguinte finalidade:
Spanish (Latin America)	`es`	El audio de esta llamada se grabará con el siguiente propósito:
Spanish (Spain)	`es_ES`	El audio de esta llamada se grabará con el fin siguiente:
Telugu	`te`	ఈ కాల్ ఆడియో‌ను క్రింది అవసరం కోసం రికార్డ్ చేయడం జరుగుతుంది:
Vietnamese	`vi`	Âm thanh của cuộc gọi này sẽ được ghi lại cho mục đích sau:

Using recording with transcription

Recording and transcription are fully independent. The recording and transcription objects are separate request fields, so you choose each one independently on a per-call basis:

Send only recording to receive an audio recording and no transcript.
Send only transcription to receive a transcript and no audio recording.
Send both objects to receive both an audio recording and a transcript.
Omit both (or set both to DISABLED) to receive neither.

When you enable both on the same call, participants hear a single combined announcement instead of two:

"The audio of this call will be recorded and transcribed for the following purpose: <your purpose string>."

The combined announcement is localized using the same announcement_language values as the individual announcements:

Language	`announcement_language`	Combined announcement
English	`en` (also `en_US`, `en_AU`, `en_CA`, `en_GB`, `en_IN`, `en_NZ`)	The audio of this call will be recorded and transcribed for the following purpose:
Dutch	`nl`	De audio van dit gesprek wordt opgenomen en getranscribeerd voor het volgende doeleinde:
French	`fr`	L'audio de cet appel sera enregistré et transcrit aux fins suivantes :
German	`de`	Dieser Anruf wird zu folgenden Zwecken aufgezeichnet und transkribiert:
Hindi	`hi`	इस कॉल के ऑडियो को इस उद्देश्य के लिए रिकॉर्ड और ट्रांसक्राइब किया जाएगा:
Italian	`it`	L'audio di questa chiamata verrà registrato e trascritto per il seguente scopo:
Kannada	`kn`	ಈ ಕರೆಯ ಆಡಿಯೋವನ್ನು ರೆಕಾರ್ಡ್ ಮಾಡಲಾಗುತ್ತದೆ ಮತ್ತು ಕೆಳಗಿನ ಉದ್ದೇಶಕ್ಕಾಗಿ ಲಿಪ್ಯಂತರಿಸಲಾಗುತ್ತದೆ:
Portuguese (Brazil)	`pt`	O áudio desta ligação será gravado e transcrito para a seguinte finalidade:
Spanish (Latin America)	`es`	El audio de esta llamada se grabará y transcribirá con el siguiente propósito:
Spanish (Spain)	`es_ES`	El audio de esta llamada se grabará y transcribirá con este fin:
Telugu	`te`	ఈ కాల్ ఆడియో క్రింది అవసరం కోసం రికార్డ్ చేసి, ట్రాన్‌స్క్రైబ్ చేయడం జరుగుతుంది:
Vietnamese	`vi`	Âm thanh của cuộc gọi này sẽ được ghi âm và chép lời cho mục đích sau:

When both objects are present, the announcement_language and purpose from the recording object are used for this combined announcement, and the corresponding values in the transcription object are ignored. You still receive a separate webhook for each enabled feature: a call_recording_available event for the recording and a call_transcription_available event for the transcript.

Recording-available webhook

After the call ends and post-processing finishes (typically under one minute), the Calling API sends a call_recording_available event under the existing calls webhook field:

{  
  "object": "whatsapp_business_account",  
  "entry": [  
    {  
      "id": "<WABA_ID>",  
      "changes": [  
        {  
          "field": "calls",  
          "value": {  
            "messaging_product": "whatsapp",  
            "metadata": {  
              "phone_number_id": "<BUSINESS_PHONE_NUMBER_ID>",  
              "display_phone_number": "<BUSINESS_DISPLAY_PHONE_NUMBER>"  
            },  
            "calls": [  
              {  
                "id": "wacid.HBgLMTQxMjYxMzYyNTMVAgASGCBGO...",  
                "from": "<USER_PHONE_NUMBER>",  
                "from_user_id": "<BSUID>",  
                "from_parent_user_id": "<PARENT_BSUID>",  
                "timestamp": "1728932177",  
                "event": "call_recording_available",  
                "call_recording": {  
                  "type": "audio",  
                  "audio": {  
                    "id": "1002764438271669",  
                    "sha256": "Y9vvGyeo3n76ptkXu3CwDBsnzbRFqpjHskQdMGSVqas=",  
                    "mime_type": "audio/ogg; codecs=opus",  
                    "url": "https://lookaside.fbsbx.com/whatsapp_business/attachments/?mid=133..."  
                  }  
                }  
              }  
            ]  
          }  
        }  
      ]  
    }  
  ]  
}

`call_recording` fields

Field	Type	Description
`type`	String	Media type of the recording. Currently always `audio`.
`audio.id`	String	Media asset ID. Use the Media API to retrieve the media URL for download.
`audio.sha256`	String	Base64-encoded SHA-256 hash of the recording. Use it to verify the downloaded file's integrity.
`audio.mime_type`	String	MIME type of the recording, for example `audio/ogg; codecs=opus`.
`audio.url`	String	A short-lived download URL. Issue an authenticated GET request with your access token to download the asset.

Usernames and business-scoped user IDs: The from_user_id and from_parent_user_id fields identify the WhatsApp user by their BSUID; the from phone number may be omitted if the user has adopted a username. For details, see Business-scoped user IDs.

Download the recording

Recordings use the same download flow as media messages:

The url returned in the webhook is valid for 5 minutes. Issue an authenticated GET request with your access token to download the file directly.
If the URL has expired, use the Media API to retrieve a fresh media URL with the audio.id.

Retention

Recordings remain available for download for 7 days after the call_recording_available webhook is delivered. After that period, the media ID expires and the underlying file is deleted. Download and persist the recording to your own storage within the retention window if you need to keep it long-term.

Errors

The following request errors are specific to call recording. See Cloud API error codes for the full list.

Scenario	Description
Missing `purpose`	`recording.status` is `ENABLED` but `purpose` is omitted or empty.
`purpose` too long	`purpose` exceeds 250 characters.
Invalid `announcement_language`	`announcement_language` is not a supported locale code.
Invalid `status`	`status` is not one of `ENABLED` or `DISABLED`.

Upi Intent

message_template_status_update webhook reference

Call recording ​

Overview ​

Prerequisites ​

Enable recording on a business-initiated call ​

Enable recording on a user-initiated call ​

Announcements and consent ​

recording object reference ​

Supported announcement languages ​

Using recording with transcription ​

Recording-available webhook ​

call_recording fields ​

Download the recording ​

Retention ​

Errors ​