partner_solutions webhook reference

Updated: Jun 17, 2026

This reference describes trigger events and payload contents for the WhatsApp Business account partner_solutions webhook.

The partner_solutions webhook describes changes to the status of a Multi-Partner Solution.

Triggers

• A multi-partner solution is saved as a draft (solution_status: DRAFT).
• A multi-partner solution request is sent to a partner (solution_status: INITIATED).
• A multi-partner solution partner accepts a solution request (solution_status: ACTIVE).
• A multi-partner solution partner rejects a solution request (solution_status: REJECTED).
• A multi-partner solution partner requests deactivation of a solution.
• A multi-partner solution is deactivated (solution_status: DEACTIVATED).

Syntax

{  
  "entry": [  
    {  
      "changes": [  
        {  
          "field": "partner_solutions",  
          "value": {  
            "event": "<EVENT>",  
            "solution_id": "<SOLUTION_ID>",  
            "solution_status": "<SOLUTION_STATUS>"  
          }  
        }  
      ],  
      "id": "<BUSINESS_PORTFOLIO_ID>",  
      "time": <WEBHOOK_TRIGGER_TIMESTAMP>  
    }  
  ],  
  "object": "whatsapp_business_account"  
}

Parameters

Placeholder	Description	Example value
<BUSINESS_PORTFOLIO_ID> String	Business portfolio ID.	506914307656634
<EVENT> String	Change event. Values can be: SOLUTION_CREATED - Indicates a new solution was saved as a draft or sent as a request to a partner. SOLUTION_UPDATED - Indicates an existing solution has been updated.	SOLUTION_CREATED
<SOLUTION_ID> String	Solution ID.	774485461512159
<SOLUTION_STATUS> String	Solution status. Values can be: ACTIVE - The solution partner accepted the solution request and the solution can now be used. DEACTIVATED - The solution is deactivated. DRAFT - The solution is drafted but an invitation request has not been sent to a partner. INITIATED - The solution is created and the invitation request sent, but it has not been accepted or rejected yet. PENDING_DEACTIVATION - The solution owner requested deactivation of the solution but the solution partner has yet to accept or decline the deactivation request. REJECTED - The solution partner has rejected the solution request.	INITIATED
<WEBHOOK_TRIGGER_TIMESTAMP> Integer	Unix timestamp indicating when the webhook was triggered.	1739321024

Example

{  
  "entry": [  
    {  
      "changes": [  
        {  
          "field": "partner_solutions",  
          "value": {  
            "event": "SOLUTION_CREATED",  
            "solution_id": "774485461512159",  
            "solution_status": "INITIATED"  
          }  
        }  
      ],  
      "id": "506914307656634",  
      "time": 1739321024  
    }  
  ],  
  "object": "whatsapp_business_account"  
}