Receive responses from customers

Updated: Jun 18, 2026

After receiving single- or multi-product messages, WhatsApp users can ask for more information about a product or place an order. WhatsApp sends these information requests and orders through the messages webhook.

Sent message status

The status messages webhook reports sent message statuses (sent, delivered, read).

Asking for information

Whenever a WhatsApp user receives a single- or multi-product message, they can ask for more information by sending you a text message in an existing WhatsApp thread, or by tapping a Message business or Message button when viewing a specific product.

The text messages webhook describes messages sent after a user taps Message business or Message, and includes a context property whose value is an object describing the product the user was viewing when they tapped the button.

Orders

When a WhatsApp user adds one or more products to their WhatsApp shopping cart and places an order, WhatsApp triggers the order messages webhook, which describes the contents of the order. Use the order contents to fulfill the order.