Acknowledgement API Reference

Updated: Feb 9, 2026

When an order is completed with being processed on the Commerce Platform (fraud checks, remorse period, ...), its state is automatically changed to CREATED. Acknowledging an order confirms that you have moved the order into your Order Management System and are ready to fulfill it. Acknowledging an order changes its state to IN_PROGRESS.

By default, your shop is configured to automatically move orders to the IN_PROGRESS state when finalized. To enable order acknowledgement, you must first associate your shop with your app. This one-time operation is recommended if you are planning to fulfill orders using the API, and will leave finalized orders in the CREATED state until you acknowledge them.

Associate Commerce Seller Settings with Your App

To manage orders via API, an app must first be associated with the commerce seller settings representing your shop. This action only needs to be performed once, and instructs the Commerce Platform to leave finalized orders in the CREATED state for you to acknowledge.

curl -X POST \
  -F 'access_token=<ACCESS_TOKEN>' \
https://graph.facebook.com/v25.0/<CMS_ID>/order_management_apps

The token here is PAGE_ACCESS_TOKEN

Request

Attribute	Description
cms-id Type: string	Commerce seller settings ID for the page that you want to extract orders. You can find {cms-id} by logging into Facebook Commerce Manager⁠ and then select the page that you want to extract orders. You will be redirected to www.facebook.com/ commerce_manager/{cms-id}

Sample Response

{  
    "success": true  
}

Acknowledge One Order

Acknowledge one specific order that was retrieved using the List Orders API. This action marks the order as IN_PROGRESS, and can be filtered out from future pulls.

Be sure to capture errors, take action according to the error messages, and retry accordingly. Do not start processing orders in your systems that have not been successfully acknowledged.

curl -X POST \
  -F 'access_token=<ACCESS_TOKEN>' \
https://graph.facebook.com/v25.0/<ORDER_ID>/acknowledge_order

The token here is PAGE_ACCESS_TOKEN

Request

Attribute	Description
merchant_order_reference Type: string	Optional ID representing the order in your order management system.
idempotency_key Type: string	Required Unique key per request

Sample Request

{  
  "idempotency_key": "cb090e84-e75a-9a34-45d3-5163bec88b65",  
  "merchant_order_reference": "external_order-id-1"  
}

Sample Response

{  
  "id": "64000841784004",  
  "state": "IN_PROGRESS"  
}

Acknowledge Multiple Orders

Acknowledge order batches have a maximum of 100 orders per batch.

Acknowledge orders that were received by the List Orders API, in a batch. This action marks orders as IN_PROGRESS, and can be filtered out from future pulls.

curl -X POST \
  -F 'access_token=<ACCESS_TOKEN>' \
https://graph.facebook.com/v25.0/<PAGE_ID>/acknowledge_orders

The token here is PAGE_ACCESS_TOKEN

Request

Attribute	Description
orders Type: array of order_id	Required Array of 100 or less order IDs.
idempotency_key Type: string	Required Unique key per request

order_id object

Attribute	Description
id Type: string	Required ID of the order.
merchant_order_reference Type: string	Optional ID representing the order in your order management system

You can Acknowledge multiple orders in one request. If few orders were in FB_PROCESSING state, then you cannot ACK them and receive a coded exception. Retrying these requests with same idempotency key returns the same result. When you get a coded exception, please use new idempotency key and retry.

Sample Request

{  
  "idempotency_key": "cb090e84-e75a-9a34-45d3-5163bec88b65",  
  "orders": [  
    {  
      "id": "64000841790004"  
    },  
    {  
      "id": "10100677592885259"  
    }  
  ]  
}

Response

Attribute	Description
orders Type: array of order_id_and_state	Array of order ID and order state.

order_id_and_state object

Attribute	Description
id Type: string	ID of the order.
state Type: order_state	Order state.

Sample Response

{  
  "orders": [  
    {  
      "id": "64000841790004",  
      "state": "IN_PROGRESS"  
    },  
    {  
      "id": "10100677592885259",  
      "error": {  
        "error_code": 2361003,  
        "error_message": "Invalid Order ID"  
      }  
    }  
  ]  
}